QCM Installation Guide Introducing the Quadro Communications Manager
Quadro Communications Manager (SW Version 4.1.x)
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Introducing the Quadro Communications Manager
The Quadro Communications Manager (QCM) is a PC-based software phone that can be configured
to work as a remote or local extension of a Quadro IP PBX, thus allowing the QCM user to make
full use of Quadro telephony services.
QCM as a receptionist phone
The graphical user interface of the QCM is specifically designed to integrate the Quadro’s
receptionist functionality - call queuing and extension status watching. These are advanced
telephony features particularly useful in office environments with an extensive flow of calls.
• The Call queuing feature allows receiving multiple calls on an extension and placing them
in a queue if the extension is busy, i.e. in a call, dialing or on hold. Calls are queued up in
the order they have been received and answered on a first received first answered basis.
The next call in the queue will ring the phone as soon as the line is idle.
• The Extension status watching allows the status of specified Quadro extensions to be
viewed: idle, ringing, busy or not-registered. This simplifies the call handling procedure in
a number of ways: when transferring a call to or setting up a conference call with a
watched extension, the receptionist can see the current state of the extension and based
on that state to decide whether or not to proceed.
Multiple lines support
The QCM supports up to eight lines. This enables the user to configure the QCM as an extension
on eight different Quadros.
Profiles
Once the QCM is configured, it stores its configuration in a profile. The user can have multiple
profiles and revert to any of them if they need a profile they have previously used.
Receiving voice mail notifications
The QCM automatically indicates the number of new and played voice messages in an extension’s
voice mailbox on its graphical user interface.
Using the Contacts folder of Microsoft Outlook
The QCM allows SIP calls to be made using the Contacts folder of Microsoft Outlook. This folder is
automatically mapped into the QCM’s Address book. The user can make a call to a contact by
clicking on an appropriate entry in the QCM’s Address Book.
Incoming call statistics
The QCM keeps a record of each incoming call enabling the user to view the details of those calls:
callers’ phone numbers, display names, the date and time the calls were received. With the help
of a filter, the user can sort out the incoming calls according to the time they were received.
Call recording
The user can record calls over the QCM directly to their computer’s hard drive to a specified
location.
Quadro Directory
All extensions on the Quadro to which the QCM is registered are automatically mapped into the
Quadro Directory window. Calls to those extensions can be made by a simple double-click on the
extension number.
(97 pagine)
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