Quadro SW-Version 4.1.x Guida di Installazione Scaricare il pdf (Pagina 99)

Quadro Manual II: Administrator's Guide Quadro's Auto Attendant Services

QuadroISDN; SW Version 4.1.x 99

Permanent Call Back

This service allows the callers registered in Authorized Phones Database to create a new trusted PSTN Caller with Call Back enabled and/or to

modify the Call Back destination of an existing PSTN Caller in the Authorized Phones Database. By calling Quadro's PSTN number (that is

previously routed to the Auto Attendant) and entering the Auto Attendant menu, caller is able to use the

g

code to create a new trusted PSTN

Caller as well as to modify the Call Back destination for the already registered Caller in the Authorized Phones Database.

Entering the Permanent Call Back reconfiguration menu, the system will ask to login by dialing the number and an appropriate password for the

Quadro’s extension that is used as login extension in Call Back settings.

After passing the login successfully the PSTN callers should follow the voice instructions for configuring a new entry or reconfiguring the existing

entry in Authorized Phone database.

When the system accepts the settings, the corresponding entry will be logged to the Authorized Phones Database. The PSTN caller will be

disconnected from the Quadro's Auto Attendant and the defined Call Back destination will receive a call from the Quadro within the next 45 seconds

if the detected PSTN caller address corresponds to the one applied by the caller (and if ISDN trunk is available on the Quadro, network connectivity

is fine and destination is reachable). Answering the incoming call, the PSTN caller will be connected to the Quadro's Auto Attendant.

Non-Permanent Call Back

Non-Permanent Call Back configuration service allows the trusted caller to organize one-time Call Back to the defined PSTN destination. No entry

will be logged to the Authorized Phones Database in this case.

By calling Quadro's PSTN number (that is previously routed to the Auto Attendant) and entering the Auto Attendant menu caller is able to use the

f

menu to modify the Call Back destination for the already registered Caller in the Authorized Phones Database.

The system will ask to login by dialing the number and an appropriate password for the Quadro’s extension that is used as login extension in Call

Back settings.

After passing the login successfully the PSTN callers should follow the voice instructions for reconfiguring the existing entry in Authorized Phone

database.

The PSTN caller will be disconnected from the Quadro's Auto Attendant and the defined Call Back destination will receive a call from the Quadro

within the next 45 seconds if the detected PSTN caller address corresponds to the one applied by the caller (and if ISDN line is available on the

Quadro, network connectivity is fine and destination is reachable). Answering the incoming call, the PSTN caller will be connected to the Quadro's

Auto Attendant.

Call Routing Management Menu

This menu is used to manage the routing entries in the Call Routing

table, i.e. to enable/disable certain dialing rules by dialing key

combinations pre-configured on each routing entry.

Dialing

h

at the Auto Attendant welcome message, will ask for

an enabler/disabler key used to enable or disable the routing rule(s)

correspondingly. Since multiple routing rules may have the same

enabler/disabler key combinations (the same key may be used as

enabler for one routing rule, and as disabler for another one), dialing

the certain key will affect all pre-configured routing rules.

If the routing record has an authorization enabled on the

enabler/disabler key, administrator’s password will be required to be

inserted after the key. Once the administrator’s password is dialed,

system plays a confirmation about the accepted configuration and the

state of the certain routing rule(s) is getting modified.

If administrator’s password has been inserted incorrectly for 3 times,

no status changes will be applied to any of the routing record(s), even

to those which have no authorization enabled.

Call Codes Available in Auto Attendant

For external IP calls addressed to the Auto Attendant or incoming calls from mainline routed to the Auto Attendant or local by dialing the 2-digit

attendant extension, following key combinations are available to access and manipulate within Auto Attendant services:

1 2 ... 94 95 96 97 98 99 100 101 102 103 104 105 106

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Quadro SW-Version 4.1.x Guida di Installazione Pagina 99

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