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Quadro Manual III: Extension User's Guide Extension User’s Menus

Quadro2x, 2xi, Quadro4x, 4xi, Quadro16x, 16xi; (SW Version 5.2.x) 32

Add opens the Add Entry page to add called extensions

(an attendant or a user extension). It has manipulation radio

buttons to select the type of extension to be added to Call

Hunting. It contains the following components:

• The Call To drop down list contains Quadro’s attendant

or user extensions, depending on the radio button

selected. It is possible to add the same extension more

than once to the Call To table. The extension will ring,

depending on the order, as often as configured.

• The Duration drop down list is only available for user

extensions only. It is used to select the period (in

seconds) for which the corresponding user’s extension

should ring.

Fig. III-27 Call Hunting – Add Entry page

The Circular Mode checkbox enables the call hunting start over when the last extension in the Call Hunting table has been called and there is still

no answer. The Circular Mode will last as long as the No Answer Timeout is configured in the Basic Services

page. When this checkbox is not

selected, call hunting will terminate once the last extension in the Call Hunting table does not answer the call, the incoming call will then be

redirected to the Voice Mailbox of the extension it originally called (if enabled) or it will be disconnected.

Note: The Voice Mail Service will be activated on then originally called extension only after all extensions in the Call Hunting table are called at least

once, regardless the No Answer Timeout configured from the Basic Services

page.

Attention: The Circular Mode will not work if the list of called destinations contains at least one Auto Attendant extension, otherwise the hunted call

will be answered by the Auto Attendant and will terminate there.

The Random Hunting option allows an incoming call to ring extensions in the Call Hunting table in random order. If this checkbox is selected, an

incoming call will ring at an extension randomly selected from the Call Hunting table. If the called extension does not answer the call, the next

extension will be chosen randomly from the remaining extensions list. The process will continue until the last extension on the list is called. If the call

is still not answered, it will be forwarded to the voice mail box of the originally called extension.

If both the Circular Mode and Random Hunting checkboxes are selected, the cycle will restart in the same random order after calling the last

extension. If nobody answers, the call will be redirected to the mailbox of the originally called extension after the No Answer Timeout expires.

When saving the Call Hunting configuration a message will notify the user that Many Extension Ringing and Unconditional Call Forwarding services

have been disabled.

Many Extensions Ringing

The Many Extensions Ringing service of Quadro provides parallel ringing on several extensions when there is an incoming call.

Attention: By configuring Many Extensions Ringing service, Forwarding and Call Hunting services will be automatically disabled on the current

extension.

Selecting Enable Service activates the Many Extensions

Ringing service on the current extension.

The table displayed here lists all existing extensions on the

Quadro. Any or all of the extensions can be enabled to

participate in the Many Extensions Ringing for the selected

extension. The State column displays whether or not the

extension is enabled to participate with the Many Extension

Ringing. The State column also displays whether or not the

extension is active.

The Line Status column indicates whether the extension is

Attached or Not Attached. An extension cannot ring if it is

Not Attached. It has to be attached to the line by the

administrator from the Extensions Management page.

The Enable/Disable functional buttons are used to select

one or more extensions to be involved or not in the Many

Extensions Ringing procedure. The state of the participant

(Enabled or Disabled) is also displayed in the table.

Please Note: The system will prevent the enabling of

extensions if the total number of extensions participant to

the specific caller Many Extension Ringing exceeds a

certain number dependant on the hardware resources of the

board.

When saving the Many Extensions Ringing configuration, a

message will notify the user that the Forwarding services

have been disabled.

Fig. III-28 Many Extension Ringing page

By default, the Many Extension Ringing table includes only one pre-configured extension for that the service is already configured. Otherwise if the

Many Extensions Ringing service is enabled but no called extensions are provided (or the extension provided by default has been deleted), the

current extension will not ring.

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Quadro Quadro4x Guida Utente Pagina 32

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